Privacy Policy

1. Introduction

Ocovery LLC ("Ocovery," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our foreclosure surplus recovery services and visit our website at ocovery.com.

2. Information We Collect

Personal Information You Provide

We collect the following information through our initial forms and subsequent communications:

Initial Contact Information:

Full name

Physical address

Phone number

Email address

Additional Information for Case Processing:

Bank account details

Former property address(es)

Copies of deeds

Court documents

Loan information and documentation

Other financial and legal documents relevant to your case

Information from Third-Party Sources

We may collect additional information about you from:

Court records and public databases

Property records

Foreclosure proceedings documentation

Other publicly available sources necessary for case verification

Website Information

When you visit our website, we automatically collect:

IP address and device information

Browser type and version

Pages visited and time spent on our site

Referring website information

Cookies and similar tracking technologies

3. How We Collect Information

We collect your information through:

Phone consultations (our primary collection method)

Website contact forms and online submissions

Email communications

Third-party public records and databases

Future online forms (as we expand our digital collection methods)

4. How We Use Your Information

We use your personal information for the following purposes:

Case Processing and Verification:

Verify your eligibility for surplus fund recovery

Determine the availability of surplus funds

Assess the viability of your case

Legal Proceedings:

Prepare and file court documents

Represent your interests in legal proceedings

Communicate with courts and legal entities

Client Communication:

Update you on case progress

Inform you of eligibility determinations

Provide customer service and support

Website Functionality:

Improve our website performance

Analyze visitor behavior and preferences

Provide remarketing advertisements

Authorized Marketing:

Create testimonials and case studies (only with your explicit written consent)

5. Information Sharing and Disclosure

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

'All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.'

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Data Retention

Indefinite Retention: We retain your personal information indefinitely unless you specifically request its deletion. This practice allows us to:

Maintain historical case records

Provide ongoing support for your case

Comply with potential future legal requirements

Completed Cases: When your case is completed, your data is filed and remains in our database with the same retention practices.

8. Your Rights and Choices

Access and Amendment Requests

You may request to access, amend, or delete your personal information by:

Calling us at 615-804-4436

Submitting a request through our website contact form

Emailing us at [email protected]

Cookies and Tracking

You can control cookies through your browser settings, though this may affect website functionality.

Remarketing Opt-Out

You can opt out of remarketing advertisements through your browser's ad settings or by contacting us directly.

9. State-Specific Rights

California Residents (CCPA)

If you are a California resident, you have additional rights including:

Right to know what personal information we collect

Right to delete personal information

Right to opt-out of the sale of personal information (Note: We do not sell personal information)

Right to non-discrimination for exercising your privacy rights

Other State Laws

We comply with applicable state privacy laws in all jurisdictions where we operate.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Ocovery LLC
1209 Mountain Road PL NE STE R
Albuquerque, NM 87110
Phone: 615-804-4436
Email: [email protected]
Website: ocovery.com